Delivery

All boards are shipped by TNT and delivery is free of charge to all UK mainland addresses.
Postage outside the UK is available and is priced on enquiry.

TNT

Here at Adams we want your ordering experience to be as quick and easy as possible, which is why we offer the following:

*Free Delivery on all orders over £100
* Delivery for all products other than surfboards is just £3.99 or £6.99 for Next Day Delivery.
* If you don't like your item you can return it for a no hassle refund or exchange. (does not apply for custom order surfboards)
* Most of our customers receive their order within 1-5 days.
*Custom Surfboard orders take 3-4 weeks / Stock Surfboard orders usually take 48 hours.
* Email us on info@adamssurfboards.co.uk

Here are some of the questions we get asked the most.

WHAT ARE MY DELIVERY OPTIONS? Standard delivery costs £3.99. We aim to ship orders received by 12 noon the same day by Royal Mail.
Next Day Delivery costs £6.99 - If your order is placed before 12 noon we will endeavour to have your parcel delivered to you guaranteed the next day with Royal Mail Special Delivery. If the order is placed before 12 noon on a Friday this will be delivery on Monday unless prior contact made to arrange a Saturday delivery (available for £3.50 extra). All orders placed after 12pm may be shipped the following working day. Please feel free to contact us with any urgent requests as we will always do our best to help.

CAN I ORDER OVER THE PHONE?
Of course, just ring us on 01637 850520

HOW LONG UNTIL MY ITEMS ARRIVE?
Orders received by midday aim to be shipped the same day. Orders received after midday may be shipped the same day, if not, they will be shipped the next working day. This is subject to the items ordered being in stock with us.

DO YOU HAVE A SIZE GUIDE?
Women's clothing: XS = UK 8 S = UK 10 M = UK 12 L= UK 14
Women's Bust size: XS = 32.5 S = 34.5 M = 36.5 L = 38.5 XL = 40.5
Women's Shoe sizes: XS = UK 1 / 2 S = UK 3 / 4 M = UK 5 / 6 L = UK 7 /8
Men's Tops Chest size: Small = 38 Medium = 40 Large = 42 X Large = 45
Men's Bottoms Waist size: Small = 30 Medium = 32 Large = 34 X Large = 36
Men's Shoe sizes: S = UK 8 /9 M = UK 10 / 11 L = UK 12 /13 XL = UK 14
Kids Tops Chest size: Age 2 = 20, Age 3 = 21, Age 4 = 22, Age 5 = 23, Age 6 = 24, Age 7 = 25
Kids Shoe sizes: S = UK 5 / 6 M = UK 7 / 8 L = UK 9 / 10 XL = UK 11 / 12

WHAT CARDS CAN I USE FOR PAYMENT?
We accept the following: MasterCard, Visa, Visa Electron, Delta, Maestro and PayPal.

WHAT IS YOUR RETURNS POLICY?
We understand that buying over the Internet isn't the same as actually trying something on in the shop and that often the item you are buying is a gift for someone.
You can return items for a full refund within 14 days of it arriving with you.
Our aim is to make sure you are happy with your purchase from Adams Surfboards so once the 14 days are up items can be returned for store credit provided we receive the goods back within 6 weeks.
As with all stores, we do ask that items be returned as new with all tags attached.
If you wish to exchange items please send them back to us with a note explaining what you would like us to send out to you instead.
Please put a contact phone number in case the items you want are out of stock.
Our address for returns and exchanges is:
Adams Surf Shop
1 Beacon rd,
Newquay,
Cornwall TR7 1HH.

We suggest that you use a secure delivery method such as Recorded delivery, which offers a tracking number; unfortunately at this time we are unable to cover the postage costs of returning items to us.

HOW SOON CAN I EXPECT MY EXCHANGED ITEMS?
Please allow us 7 days from receipt of a return to process the exchange. We will send your first exchange free of postage.
If you are returning an item for refund please note that we refund items every Friday and it takes about 3 days for the money to show up as a credit on your card.

WHAT IF AN ITEM I HAVE ORDERED IS OUT OF STOCK?
We only advertise items on our website that we hold in stock but in the unlikely event that the item you've ordered isn't in we will contact you straight away to let you know how soon we can get more stock in and to find out if you would like an alternative sent out to you instead.

HOW CAN I GET IN TOUCH WITH YOU?
You can call us on 01637 850520 or email us at info@adamssurfboards.co.uk

HOW OFTEN DO YOU PUT FRESH PRODUCTS ON THE WEBSITE?
We try and update our website with fresh new products as often as possible.
If there is an item you can't find on the website that you want please contact us and we will contact us to see if we have stock of the item you are after.

HOW DO I CHANGE OR CANCEL AN ORDER?
Simply email customer service at info@adamssurfboards.co.uk with your changes or cancellation wishes.
All emails are reviewed before orders are processed.

WHAT IS YOUR PRIVACY POLICY?
We take the privacy of our customers seriously.
If you have given us your contact address in the process of purchasing from our store, entering competitions, or subscribing to our website then we may contact you with information about new products, special deals or competitions.
You can opt to unsubscribe from these types of communications at any time.
We will never sell or rent any details such as your name, address, email or personal information to any third party.
For your security we do NOT store any of your financial data.

IS IT SAFE TO BUY ONLINE?
The security of your personal information is important to us which is why you will be redirected to PayPal's secure payment area for payment.
Please note the following:
We reserve the right to cancel an order if we have insufficient stock to deliver the goods you have ordered, we do not deliver to your area or one or more of the goods you ordered was listed at an incorrect price due to typographical error.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in the event within 30 days of your order.
We will not be obliged to offer any additional compensation for disappointment suffered.
If the goods are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

ACCESSORIES

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